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| 1. |
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Is this hospital a private hospital or a government hospital? |
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This is a private not-for-profit charity hospital. |
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| 2. |
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How can I get to Hospital Lam Wah Ee? |
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Coming from Penang Bridge to Penang Island, please look out for the signboards.
1) from the Penang Bridge going to Georgetown
2) "Lotus" on your left and do not turn until
3) At the signboard (Batu Ferringhi) go straight and enter the "Udini underpass and
4) come out into Green Lane
5) Pass the 2nd traffic lights and go up the Autopont (fly-over)
6) Hospital Lam Wah Ee is on the right side. Please click Our Map |
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| 3. |
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What are the facilities available in this hospital? |
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Please click Facilities & Services and Our Centres. |
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| 4. |
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What are the disciplines available in this hospital? |
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Please click Specialties |
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| 5. |
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What are the visiting hours? |
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Please click Consultation Hours & Visiting Hours. |
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| 6. |
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Generally, what are the consultation hours in the clinics? |
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| Consultation hours: |
| Mondays - Fridays |
10 am - 12:30 pm |
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2 pm - 4:30 pm |
| Saturdays |
10 am - 12:30 pm |
| Sundays & Public Holidays |
Closed |
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| 7. |
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How do I find out whether the doctors are available for consultation on that day? |
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Please look at the Doctors' Online Appointment. |
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| 8. |
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What time shall I register for morning or afternoon consultation? |
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Our registration counters starts at 7 am.
Queue number starts from 6:30 am.
Please inform the receptionist if you are registering for afternoon session. |
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| 9. |
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Where can I register myself in this hospital? |
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New patients to be registered at the ground floor registration counter.
| REGISTRATION COUNTER |
| Ground Floor |
24 Hours
Daily Registration starts at 7 am
Queue number starts from 6.30am Hospital running 24 hours register for Accident and Emengency Case |
| OPD-1 (For Follow up case / existing patient) |
| Mondays to Fridays: | 7 am - 5 pm |
| Saturdays: | 7 am - 1 pm |
| Sundays/Public Holidays: | Closed |
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| OPD-2 (For Follow up case / existing patient) |
| Mondays to Fridays: | 7 am - 5 pm |
| Saturdays: | 7 am - 1 pm |
| Sundays/Public Holidays: | Closed |
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| OPD-3 (For Follow up case / existing patient) |
| Mondays to Fridays: | 7 am - 5 pm |
| Saturdays: | 7 am - 1 pm |
| Sundays/Public Holidays: | Closed |
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| Dental Centre |
| Mondays - Fridays: | 8:30 am - 6:30 pm |
| Saturdays : | 8:30 am - 2:00 pm |
| Sundays & Public Holidays: | Closed |
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| Health Screening Centre |
| Mondays to Fridays: | 7:30 am - 4 pm |
| Saturdays: | 7:30 am - 12 pm |
| Sundays/Public Holidays: | Closed |
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| Rehabilitation Centre |
| Mondays to Fridays: | 8 am - 9:30 pm |
| Saturdays: | 8 am - 1 pm |
| Sundays/Public Holidays: | Closed |
| Last Registration | 8 pm |
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| REGISTRATION COUNTER |
SPECIALTIES |
| OPD-1 (Level 1) |
CARDIOLOGY |
| CARDIOTHORACIC SURGERY |
| EAR, NOSE & THROAT SURGERY |
| FERTILITY MEDICINE |
| GASTROENTEROLOGY & HEPATOLOGY |
| GERIATRIC MEDICINE |
| INTERNAL MEDICINE |
| OBSTETRICS & GYNAECOLOGY |
| RESPIRATORY MEDICINE |
| REGISTRATION COUNTER |
SPECIALTIES |
| OPD-2 (Level-1) |
NEPHROLOGY & INTERNAL MEDICINE |
| OCULOPLASTIC & ORBITAL SURGERY |
| OPHTHALMOLOGY |
| PAEDIATRICS |
| VITREORETINAL SURGERY |
| NEUROSURGERY |
| REGISTRATION COUNTER |
SPECIALTIES |
| OPD-3 (Level 1) |
GENERAL SURGERY |
| ORTHOPAEDIC SURGERY |
| SPINE SURGERY |
| NEUROSURGERY (Dr Chan Jun Yeen) |
| REGISTRATION COUNTER |
SPECIALTIES |
HEALTH SCREENING
(Level-7) |
CLINICAL PSYCHOLOGY |
| DIETETICS AND NUTRITION |
| HEALTH SCREENING |
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| 10. |
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Is there any night clinic available in this hospital? |
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There are Paediatric Night Clinics which operate
| Paediatric Night Clinic |
| Doctor |
Dr Cheang Hon Kit |
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Mondays, Wednesdays, Fridays |
| Time |
6 pm - 8 pm |
| Paediatric Night Clinic |
| Doctor |
Dr Tan Eng Guan |
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Tuesdays and Thursdays |
| Time |
7 pm - 9 pm |
There is also an Obstetrics & Gynaecology Night Clinic that operates
| Obstetrics & Gynaecology Night Clinic |
| Doctor |
Dr Tee Yi Torng |
| Day |
Thursdays |
| Time |
7 pm - 9 pm |
| Obstetrics & Gynaecology Night Clinic |
| Doctor |
Dr Yegappan Shanmugam |
| Day |
Wednesdays |
| Time |
7 pm - 9 pm |
Note: Registration for night clinics and queue number time start from 5:30pm
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| 11. |
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Doctor's Operating Theatre Days |
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Please click on Find a Doctors.
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| 12. |
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When is the discharge time? |
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Discharge time is 11 am. Late discharge will be subject to additional one day room charge. |
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| 13. |
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Does this hospital accept emergency cases? |
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Yes, our Accident & Emergency Department is opened 24 hours. |
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| 14. |
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Does this hospital provide ambulance service? |
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Yes. For ambulance service please call 604 - 652 8686 |
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| 15. |
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What are the medical packages available in this hospital? |
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Please click |
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| 16. |
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Is there any cafeteria in this hospital? |
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Yes.
| Cafeteria hours: |
7 am - 8 pm |
(The foods served are pork free) |
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| 17. |
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Where can I get newspapers, magazines, toys or confectionery? |
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A small convenience store is available on the 1st floor near the entrance to the pathology lab |
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| 18. |
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Where can I perform my prayers? |
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A prayer room (surau) is provided on the ground floor. |
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| 19. |
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How often are the Public Health Talks? |
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They are held on 2-monthly basis on Saturdays at 2:30pm at the Resource Centre, 7th Floor.
Please click Public Talks for more information. |
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| 20. |
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What are the room amenities in this hospital? |
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Please click Accomodation. |
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• Executive Suite |
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• Studio Suite |
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• Private Rooms |
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• 2 Bedded Rooms |
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• 4 Bedded Rooms |
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• Common Wards |
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• Delivery Suites |
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• Baby Care Room |
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• Neonatal Intensive Care Unit (NICU) |
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• Intensive Care Unit / Coronary Care Unit |
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• Daycare Transit Centre |
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| 21. |
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How much deposit shall I pay? |
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Please click Hospital Charges and Deposits. |
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| 22. |
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Where can I get my medical report? |
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To obtain your medical report, please proceed to "Medical Report" office on 1st floor. |
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| 23. |
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How is the billing system provided in this hospital? |
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We provide decentralized billing system. Bill can be settled at cashier counters on 2nd, 3rd or 6th floor. |
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| 24. |
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Does this hospital provide 24 hours billing or payment? |
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Yes.
| During office hours |
At 2nd, 3rd and 6th floor cashier counters |
| After office hours |
At ground floor pharmacy cashier |
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| 25. |
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Where can I find assistance for corporate billings and insurance claims? |
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For corporate billings and insurance claims, please proceed to the Corporate Billing Office on 3rd floor. |
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| 26. |
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Does this hospital accept Health Card? |
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Yes. All terms and conditions apply and subject to approval only. |
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| 27. |
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Does this hospital accept foreign currency? |
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This hospital accepts Indonesia Rupiah, Singapore Dollar, Sterling Pound, Thai Baht and US Dollar. We also provide currency exchange services, for more info please click Currency Exchange Counter. |
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| 28. |
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Where shall I certify bills and official receipts? |
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For certification of bills and official receipts, please proceed to the Outpatient or Inpatient Billing office on the 1st floor. |
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| 29. |
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Where can I donate funds to this hospital? |
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Donations can be made at the Finance Department on the 2nd floor during office hours and at the Main Reception Counter after office hours. For more information, please click Donations. |
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| 30. |
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How to open your X-ray DVD with Microsoft Windows Operating System? |
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Microsoft Windows Operating System, Please Click Video Tutorial. |
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| 31. |
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How to open your X-ray DVD with Apple Operating System? |
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For Apple Operating System, kindly download and install OsiriX Lite from DICOM viewer from OsiriX MD DICOM viewer or any DICOM viewer. You may run the X-ray DVD with OsiriX Lite for viewing purpose only. |
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