Discharge from Hospital

Your doctors will certify your discharges and you shall be provided with a prescription and relevant information about your medication prior to discharge.

Our discharge hours are between 11 am and 2 pm. An additional one day rate will be charged if patients leave the Hospital after 2 pm.

Payments are to be made at the Cashier counters and take-home medications (if any) can be collected at the ward pharmacy.  All follow-up appointments will be arranged by ward clerks/nurses.

  1. For Self-Paying Patients

If you were to discharge on Sunday or Public Holiday, we would be grateful if you could make arrangements to settle your bill a day before or you are acquired to pay top-up ‘deposit’ at the main Pharmacy at ground floor before the process of discharge is processed.  Your inpatient bill must be fully settled before discharged from the Hospital.

  1. For Corporate / Insurance Patients

Patients with guarantee letters from companies and insurance/medical health card holders approved by the Hospital shall be required to settle any medical charges if not covered by the letter of guarantee or insurance company.

On Discharging

  • Your doctors shall decide when to discharge you.
  • Estimated 2 hours preparing your bills to be processed and prescriptions to be ready and collected. You will be notified when your bill is read
  • If you are company or medical insurance payer, you shall be required to settle any medical charges if not covered by the letter of guarantee or insurance company.
  • You are required to fully settle your bill at Cashier Counter at 2nd Floor, 3rd Floor or 6th Floor.
  • Upon full settlement of your bill or refunds if any, present the official receipt at the ward pharmacy to collect take home medication.
  • You are to proceed back to the room and collect your belongings, medical certificate and investigation results, if necessary, from the nurses.
  • You will be given an appointment card with an appointment date for follow-up with your doctor.
  • Please present your parking ticket to the security control room for validation and you are required to pay at the Autopay Machine at ground floor.


After office hours, all discharges are required to pay top-up ‘deposit’ and to collect take-home medication at the main Pharmacy at ground floor.

Sign up for Newsletter


141, Jalan Tan Sri Teh Ewe Lim, 11600, Pulau Pinang, Malaysia
+604 - 652 8888